RETURNS & EXCHANGES

Clash + Burn

Information on this page applies to online purchases only. Items purchased on clashandburn.com are eligible for free return or exchange within 7 days of delivery.

READY TO WEAR ITEMS

ALL PRODUCTS ARE MADE BY HAND PER ORDER. DUE TO THE NATURE OF THIS PROCESS ALL SALES ARE FINAL

Important information on returns

Items must be returned to us in perfect condition. Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.

All shoes must be tried on a carpeted surface until you have decided to keep them.

All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.

Coats should be returned with their dust bag as this is considered part of the product.

When returning by mail, please make sure to return the shoes/accessory item and its corresponding box inside another solid carton box to not damage the original packaging.

Clash & Burn reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

Clash & Burn Archive

Purchases made during Clash & Burn Archive/sample pop up sale are Final Sale, and therefore cannot be returned for exchange or refund.

LOST OR STOLEN PACKAGES

CLASH+BURN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE A TRACKING NUMBER HAS BEEN ISSUED. HOWEVER, IF YOUR ORDER IS LOST OR STOLEN PLEASE EMAIL THE FOLLOWING DETAILS : ORDER NUMBER + NAME ON ORDER TO CONTACT@CLASHANDBURN.COM . WE WILL DO OUR BEST TO ASSIST YOU IN FINDING A SOLUTION.

Tracking your online return

You can follow your return in transit on UPS.com www.ups.com if you retain a copy of the Return Tracking Number from the return label you receive. Once received, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated.

For exchanges, please allow an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details.

Please note that return processing may take additional time during peak seasonal times.

Receiving a refund

All returns that are shipped back within the 7-day time period will be refunded to the original form of payment.

Exchange availability

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance.

Clash & Burn quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month period from the date of purchase, please contact us immediately.

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